Privacy Policy

1. About this Privacy Policy

This Privacy Policy explains how Pride Gas Service (“we”, “us”, or “our”) handles information submitted through pridegasservice.com and through phone, WhatsApp, email or service enquiry forms.

Pride Gas Service provides independent doorstep repair and service support for gas stoves, gas hobs, gas cooktops, gas cooking ranges and domestic gas pipelines in Mumbai.

2. Information We May Collect

When you contact us or request service, we may collect information such as:

• Your name.
• Phone number and WhatsApp number.
• Email address, if provided.
• Your Mumbai locality or service address.
• Appliance type, brand, model and reported problem.
• Preferred service date or visit details.
• Messages, enquiry notes and communication history.
• Technical information such as browser type, device type, IP address and website usage data when analytics or security tools are enabled.

3. How We Use Your Information

We may use the information collected for legitimate service-related purposes, including:

• Responding to your service enquiry.
• Confirming the appliance problem, locality and visit availability.
• Calling, emailing or messaging you about your requested service.
• Assigning or coordinating a technician visit.
• Maintaining service and enquiry records.
• Improving website usability, enquiry handling and service quality.
• Preventing spam, abuse, fraudulent enquiries or technical misuse.
• Complying with applicable legal, regulatory or safety obligations.

We do not sell your personal information as a standalone commercial product.

4. Service Enquiry Forms

Information submitted through our booking or contact forms is used to respond to the specific service request. Required fields are collected only where reasonably necessary to process the enquiry.

Submitting a form does not create a repair contract or guarantee technician availability. Service scope, charges, parts availability and visit timing are confirmed separately.

5. Phone, WhatsApp and Email Communication

If you call us, send us a WhatsApp message, or submit a form, we may contact you using the information you provided in order to respond to your request.

WhatsApp communications are also subject to WhatsApp/Meta’s own terms and privacy practices. Email delivery may involve our email hosting provider.

6. Cookies, Analytics and Advertising Technologies

Our website may use cookies or similar technologies for essential site operation, analytics, security and advertising measurement. If Google Analytics, Google Ads conversion tracking, Google Tag Manager or similar tools are enabled, those providers may process device or usage information according to their own policies.

Where required by applicable law or platform policy, consent controls should be used before non-essential advertising or analytics cookies are activated.

7. Google Ads and Conversion Tracking

We may use Google Ads or related Google services to measure calls, form submissions and website visits generated by advertising campaigns. Conversion data is used to understand advertising performance and improve campaign relevance.

We do not claim to be an authorised service centre for appliance manufacturers unless explicitly stated and verifiable. Brand names are used only to describe the types of appliances customers may request service for.

8. Sharing of Information

We may share limited enquiry information only when reasonably necessary for providing the requested service, such as with technicians, communication providers, email hosting providers, website hosting providers, analytics tools or automation tools used to process enquiries.

We expect service providers to use information only for the purpose for which it was provided and subject to their own legal obligations.

9. Data Security

We take reasonable administrative and technical measures to protect enquiry information from unauthorised access, loss, misuse or disclosure. However, no website, email system, messaging platform or internet transmission can be guaranteed to be completely secure.

10. Data Retention

We retain enquiry and service information only for as long as reasonably needed for customer communication, service records, dispute handling, accounting, fraud prevention or legal requirements. Information that is no longer needed may be deleted or anonymised where practical.

11. Your Choices and Requests

You may contact us to request correction or deletion of information you previously submitted, subject to legal, accounting, fraud-prevention or service-record requirements.

To make a privacy request, email info@pridegasservice.com or call 9326046180.

12. Children’s Privacy

This website is intended for adults requesting household appliance service. We do not knowingly design the service enquiry process for children.

13. Third-Party Links

Our website may contain links to third-party services such as WhatsApp, maps or other external websites. Their privacy practices are governed by their own policies, and we are not responsible for content or data handling outside our website.

14. Independent Service Provider Disclaimer

Pride Gas Service is an independent multi-brand repair and service provider. We are not affiliated with, endorsed by, sponsored by, or presented as the authorised service centre of appliance manufacturers unless explicitly stated otherwise.

All third-party brand names, logos and trademarks belong to their respective owners and are referenced only for identification of compatible appliance service categories.

15. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our website, service process, technology or legal requirements. The latest version will be published on this page with an updated revision date.